Returns Policy

Returns Policy

In addition to any rights of the Customer under the Australian Consumer Law, BetaBoard may accept the return of Products provided all of the following conditions are met:

  1. all returns must be approved in writing by BetaBoard and will not be offered where the Products are specifically purchased, manufactured, machined or cut to size or are made in accordance with other specifications of the Customer;
  2. returns will only be offered where the Products are returned to BetaBoard at the Customer’s cost (with freight prepaid) in a saleable condition (including with any brochures and original packaging); and
  3. BetaBoard reserves the right to charge a handling and restocking fee of up to 15% of the price for the Products and this fee will constitute an Additional Charge. A restocking fee of 20% will apply to Rondo products and any products which Betaboard does not ordinarily hold in stock.